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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Computers Professional Services/Business Services Case Studies Order to Cash Reset Filters

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  • Case Study
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    Transforming Quote-to-Cash at IBM

    IBM optimized opportunity-to-order (O2O) and order-to-cash (O2C), but still struggled with data availability and cycle times due to the handoff between these processes. IBM…

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Measure Spotlight Results

(1 - 5 of 349 Results)

Days sales outstanding

Cycle time in days from transmission of invoice to receipt of payment

Total uncollectable balances as a percentage of revenue

Number of receipts processed per $1,000 of revenue

Personnel cost to perform the process "process customer credit" per process FTE
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