Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
New Developments in Internal Controls Survey Report: Retail and Wholesale Industry
Internal controls are important mechanisms put in place by organizations to help safeguard assets, ensure reliable and accurate financial reporting, prevent against fraud,…
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Data and Measures|
Procure-to-Pay: Structure and Automation Report: Industrial Products Industry
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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Data and Measures|
Procure-to-Pay: Structure and Automation Report: Petroleum/Chemical Industry
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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Data and Measures|
Procure-to-Pay: Structure and Automation Report: Retail and Wholesale Industry
In response to increasing global interest in end-to-end processes, APQC undertook this research in 2021 to get some insights into how organizations are managing their procure…
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Infographics|
What Makes Teach for America Excellent at KM?
Teach for America earned APQC's 2021 Excellence in KM Recognition in honor of achieving Level 3 on APQC's KM Capability Assessment Tool at the enterprise level. This…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Industrial Products
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Petroleum/Chemical
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Retail and Wholesale
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Current State of the HR Function: Petroleum/Chemical Industry
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Education
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Training and Development Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance…
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Data and Measures|
Training and Development Key Benchmarks: Petroleum/Chemical Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance…
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Data and Measures|
T&E: The How, The Why, The ROI Industrial Products Industry Report
The realm of corporate business travel research has a long-existing gap that needs to be addressed, which is what is the ROI of T&E spend? Furthermore, the nature of T&E…
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Business process management delivers real benefit to organizations. See several examples of definitive gains from best-practice organizations identified by APQC here.
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