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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Data Management: Industrial Products Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Digital Transformation in Logistics: Industrial Products Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Competitive Comparison: Industrial Products Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Last Mile Delivery: Industrial Products Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Workforce Practices in Logistics: Industrial Products Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Business Process Management Maturity Benchmarks: Distribution/Transportation Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Distribution/Transportation organizations to…
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Data and Measures|
Business Process Management Maturity Benchmarks: Utility Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Utility organizations to assess their level…
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Data and Measures|
Evolution of Benchmarking 2022: Energy and Utilities Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Payroll Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Industry Spotlight: Utility Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Contact Center Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
AI in Customer Service: Utility Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the utility…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Utility
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Training and Development Key Benchmarks: Utility Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance…
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