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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Percentage of positions for data science, digital skills and other specialty IT skills filled by internal reskilling versus external recruitment for the past 3 years

Total cost to perform the process group "manage employee on-boarding, development, and training" per $1,000 revenue

Number of business entity FTEs per FTEs that perform the process group "manage employee on-boarding, development, and training"

Total cost to perform the process "manage employee performance" per business entity FTE

Average time in days to close an identified skill or capability gap through training for an employee
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