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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Presentation Slides
Evaluate and Procure Curricular Resources in St. Louis School
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Presentation Slides
Fulton County Schools: Artifacts for Competency-based Learning and Assessments for Competency
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Presentation Slides
Orange County Public Schools: Personalized Learning—Where We Were Then and Where We are Now
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Presentation Slides
Cypress-Fairbanks ISD: Taking the Service Request Process from Good to Great
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Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
