
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides
Designing a World Class Opportunity to Order Process
-
Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization (Slides)
-
Presentation Slides
Accelerating Service Delivery Through KM & People Practices (Slides)
-
Presentation Slides
Designing a KM Program With Strong Adoption, Leadership Alignment and Concrete Metrics
-
Presentation Slides
Increasing Your Influence to Deliver Results
-
Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
-
Presentation Slides
Microsoft’s Knowledge Collaboration Culture Drives Productivity and Innovation (Slides)
-
Presentation Slides
The Tech Zone Phenomenon: Revolutionizing KM for Enterprise Customer Support
Featured Resources
Staff Selections
-
Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
-
Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
-
Reports & White Papers
Upping Your Change Engagement Game
-
Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
-
Articles
Better Together: Forming KM Partnerships and Alliances
-
Articles
How Finance Teams Improve Their Focus on FP&A
-
Reports & White Papers
Supply Chain Analytics Survey Report
-
Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)