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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Designing a World Class Opportunity to Order Process
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization (Slides)
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Presentation Slides
Accelerating Service Delivery Through KM & People Practices (Slides)
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Presentation Slides
Designing a KM Program With Strong Adoption, Leadership Alignment and Concrete Metrics
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Presentation Slides
Increasing Your Influence to Deliver Results
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Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
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Presentation Slides
Microsoft’s Knowledge Collaboration Culture Drives Productivity and Innovation (Slides)
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Presentation Slides
The Tech Zone Phenomenon: Revolutionizing KM for Enterprise Customer Support
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
