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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Designing a World Class Opportunity to Order Process
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Presentation Slides
Accelerating Service Delivery Through KM & People Practices (Slides)
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Presentation Slides
Designing a KM Program With Strong Adoption, Leadership Alignment and Concrete Metrics
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Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
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Presentation Slides
Increasing Your Influence to Deliver Results
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Presentation Slides
Microsoft’s Knowledge Collaboration Culture Drives Productivity and Innovation
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
