Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Presentation Slides|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Tools & Templates|
Interactive HR Strategy and Planning Tune-up Diagnostic
The process group “Develop and manage HR planning, policies, and strategies” represents the overarching strategy and planning setting for the HR function at the beginning of…
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Tools & Templates|
Interactive Talent Acquisition Tune-up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking Talent Optimization survey, this interactive diagnostic in Excel can help you compare your recruiting process…
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Tools & Templates|
Interactive HR Function Tune-up Diagnostic
Whether you are dealing with a directive to reduce HR spending, trying to make the business case for investment in new HR technology, establishing HR function performance…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Webinars & Videos|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Webinars & Videos|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Presentation Slides|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Tools & Templates|
Training & Development Interactive Tune-up Diagnostic
Prepared using APQC’s Open Standards Benchmarking® database, this interactive diagnostic in Excel can help you compare your organization's performance on key cost, efficiency…
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Tools & Templates|
Develop, Train, and Counsel Employees Rapid Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Rapid…
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Tools & Templates|
Create and Manage HR Strategy Rapid Performance Assessment
Connect HR strategic activities to business objectives by completing the Create and Manage HR Planning, Policies, and Strategies Rapid Performance Assessment. By linking a…
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Tools & Templates|
HR Organization Rapid Performance Assessment
Assess the current structure and performance of the HR organization by completing this Rapid Performance Assessment. Critical indicators include the number of employees…
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Tools & Templates|
Reward and Retain Employees Performance Assessment
Up to 25 percent of new hires at bottom-performing organizations leave within the first year, which indicates a tremendous opportunity for better selection and on-boarding…
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Tools & Templates|
Source, Recruit, and Select Employees Rapid Performance Assessment
Find out if your organization’s recruiting process compares with others’ by completing the Source, Recruit, and Select Employees Rapid Performance Assessment. Unearth new…