Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in…
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On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he’s learned from the…
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On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode…
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On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth…
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On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five…
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On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is…
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APQC’s Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through…
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On this podcast, APQC’s Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organizations need to transform…
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On this podcast, APQC’s Marisa Brown and Carla O’Dell talk about aspects of supply chains from two perspectives: the supply chain professional and the typical non-supply…
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On this podcast, APQC’s Mercy Harper and Marisa Brown talk with Efrat Sagi-Ofir, Chief Revenue Officer and Co-Founder of Air Doctor, about her journey from supply chain…
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On this podcast, APQC’s Marisa Brown talks with Shobhit Khandelwal—Founder of ShyftLabs, Co-Founder of Minoan, and member of the Forbes Technology Council—about how supply…
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Podcasts|
2022 Supply Chain Outlook with Anshu Prasad
On this podcast, APQC’s Marisa Brown talks with Anshu Prasad, CEO and Co-Founder of Leaf Logistics, about what’s ahead for supply chains including trucking and freight…
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Podcasts|
Optimizing Procure-to-Pay
On this podcast, APQC’s Holly Lyke-Ho-Gland and Marisa Brown share ways to improve procure-to-pay through process management. Click here to read a summary of the…
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Podcasts|
Why Sustainability Matters
On this podcast, APQC’s Mercy Harper, Holly Lyke-Ho-Gland, and Marisa Brown talk about why sustainability matters for regulatory compliance, supply chains, customers, and…