Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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On this podcast, APQC’s Dr. Carla O’Dell talks with Chip Heath, author of four New York Times bestsellers and professor at the Stanford Graduate School of Business, about…
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On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
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On this podcast, Bob Chalker, CEO of the Association for Materials Protection and Performance, and Lisa Higgins, CEO of APQC, offer an in-depth look at what’s driving the…
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Why Sustainability Matters
On this podcast, APQC’s Mercy Harper, Holly Lyke-Ho-Gland, and Marisa Brown talk about why sustainability matters for regulatory compliance, supply chains, customers, and…
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On this podcast, APQC’s Mercy Harper and Holly Lyke-Ho-Gland talk with Marty Strong, CEO and Chief Strategy Officer for the LGS Management Group, about how to leverage and…
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Autonomous teams have been called “the future of work,” but how do they work? In this podcast, Mercy Harper talks with Timm Urschinger, co-founder and CEO of LIVEsciences,…
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Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs. In this podcast, APQC’s…
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Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s…
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What's The Process Classification Framework?
Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization In this podcast…
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
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Worst Strategic Planning Process Ever
What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process and Performance Management…
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When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. In this podcast, Mercy…
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley about employee engagement, support, and empowerment to drive sustainable improvements.
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In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence.
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Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy…