Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS…
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Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
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Podcasts|
Tips for Conducting Good Research
Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic…
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Podcasts|
The Science of Emotional Intelligence
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint…
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Make Sustainability Sustainable with Process
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can…
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. …
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Solving Business Problems with Process
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate…
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Podcasts|
Digging Into The Top Process Tools for 2022
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their…
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In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create…
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On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…