Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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On this podcast, APQC’s Mercy Harper talks with Gladys Kemboi, Knowledge Management Officer at Life in Abundance International in Nairobi, Kenya, about the global connections…
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In this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about the “radical” future ahead for knowledge management. Click here to…
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Webinars & Videos|
Survive and Thrive with a KM Strategy to Drive Innovation
"Innovate or die" has never been truer than it is today amid the global coronavirus-driven economic crisis. In times like these, knowledge management can be an engine that…
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On this APQC podcast, APQC’s Mercy Harper Talks with Bruce Boyes—editor, lead writer, and a director of RealKM Magazine—about how KM needs to be more evidence-based and…
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On this podcast, APQC’s Mercy Harper talks with Rachel Happe, co-founder and principal of Engaged Organizations, about the future of communities and enterprise knowledge…
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On this podcast, Mercy Harper talks with Stephen Dale, founder and director of Collabor8now, about the future of communities of practice, the future of KM more broadly, and…
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On this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how the hipster antitrust movement’s focus on data privacy could impact the future of knowledge management. …
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2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Engaging Virtual Communities
In this webinar, APQC’s Lauren Trees outlines ways to build and sustain cross-functional communities of practice in the context of remote and hybrid working. Topics include…
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Measure Knowledge Through the Lens of the Business
Quantifying KM’s business impact isn’t easy, but new data analysis and reporting capabilities make it more practicable. In this webinar, APQC KM experts Cindy Hubert, Darcy…
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In this podcast, APQC’s Lauren Trees and Carla O’Dell discuss how four ways knowledge management can help organizations cope with the current labor shortage with examples…
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It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t work remotely. On this podcast,…
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Most organizations want to be nimbler in the face of rapidly changing technology, markets, and customer needs. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland…
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Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing and iterating the ideas…
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Webinars & Videos|
Tying Knowledge to Action: Strategies for a Modern Digital Workplace
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…
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