Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Sales Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Healthcare Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Fixed Assets Key Benchmarks: Healthcare Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Manage fixed-asset project accounting…
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Data and Measures|
Emerging Technologies for KM: Healthcare Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report summarizes the…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Healthcare Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Data and Measures|
Expense Reimbursement Practices Report: Healthcare Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Accounts Payable Key Benchmarks: Pharmaceutical Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Accounts Payable Key Benchmarks: Healthcare Industry
Prepared using data from APQC's Open Standards Benchmarking accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Procurement and Logistics Employee Key Benchmarks: Healthcare Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this article provides employee key performance indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Healthcare Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
HCM Strategy Key Benchmarks: Healthcare Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
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Data and Measures|
Digital and Its Role in Process: Services Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Talent Acquisition Key Benchmarks: Healthcare Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the healthcare…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Healthcare Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…