Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Workforce Practices in Logistics: Consumer Products/Packaged Goods Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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2023 Process and Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
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2023 Process and Performance Management Priorities and Challenges: Software and Technology Industry
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
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Data and Measures|
2023 Knowledge Management Priorities Survey Report: Software/Technology Industry
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as…
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Evolution of Benchmarking 2022: Manufacturing Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Applying Knowledge Management in the Business: Software/Technology Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Managing Mergers and Acquisitions: Software/Technology Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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Understanding Sustainability Programs: Manufacturing Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Understanding Sustainability Programs: Software Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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HR Customer Satisfaction Survey Report: Software/Technology
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Knowledge Management Trends Survey Report: Software/Technology Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
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Fixing Process & Knowledge Productivity Problems Survey Report: Software/Technology
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Virtual Collaboration in the Software Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Supply Chain Analytics in the Manufacturing Industry
This manufacturing industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts are…
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