Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
Logistics Key Benchmarks: Food and Beverage Manufacturers Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the food and…
-
Data and Measures|
Logistics Key Benchmarks: Petroleum/Chemical Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Logistics Key Benchmarks: Pharmaceutical Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Logistics Key Benchmarks: Electronics Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Logistics Key Benchmarks: Healthcare Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Logistics Key Benchmarks: Automotive Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Procurement Key Benchmarks: Services Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Procurement Key Benchmarks: Retail and Wholesale Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the retail…
-
Data and Measures|
Procurement Key Benchmarks: Telecommunications Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Procurement Key Benchmarks: Utility Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
-
Data and Measures|
Logistics Key Benchmarks: Cross Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations across various…
-
Presentation Slides|
The Top 10 Customer Service KPIs to Measure
In this webinar, Esker’s Director of Sales (O2C), Diana Eagen, and APQC’s Senior Principal Research Lead, Marisa Brown, used recent results from 2023 APQC research to discuss…
-
Presentation Slides|
Using Audits and Benchmarking to Build Supply Chain Resilience
In the fast-paced and ever-changing world of global business, managing supply chain risk has become a paramount consideration for organizational success. To delve into this…
-
Data and Measures|
Engineering and Product Design Flexibility and Transparency: Pharmaceutical Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
-
Data and Measures|
Engineering and Product Design Flexibility and Transparency: Consumer Products/Packaged Goods Industry
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.