Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
HCM Strategy Key Benchmarks: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
-
Data and Measures|
Talent Acquisition Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the government…
-
Data and Measures|
HR Function Key Benchmarks: Government/Military Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the government…
-
Data and Measures|
Talent Acquisition Technology Survey Report: Government/Military Industry
This report explores how organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 are using technology in recruiting,…
-
Data and Measures|
Current State of Learning and Development Survey Report: Government/Military Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
-
Data and Measures|
Talent Management Technology Survey Results Snapshot: Government/Military Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
-
Data and Measures|
HR Technology Adoption Survey Results Snapshot: Government/Military Industry
This snapshot report explores HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital Management…
-
Data and Measures|
People of Process Management 2023: Government/Military Industry Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…
-
Data and Measures|
Skills Gaps Survey Results Snapshot: Government/Military Industry
This report explores the availability and importance of different employee skills sets among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
-
Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
-
Data and Measures|
Engagement and Retention: Survey Results Snapshot for the Government/Military Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent Management Performance…
-
Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” in the…
-
Data and Measures|
Workforce Diversity, Equity, and Inclusion: Government/Military Industry Survey Report
Find out how organizations across industries and the globe are approaching diversity, equity, and inclusion. Based on a survey of DEI leaders, this report provides insights…
-
Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
-
Data and Measures|
Reward and Retain Key Benchmarks: Government/Military Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…