Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
KPI Trends Across the Years
APQC conducted surveys in 2018 and 2024 to understand the common challenges and priorities associated with operational key performance indicators (KPIs) for process and…
-
Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
-
Process maturity and process management maturity are sometimes used interchangeably; however, they are two very different things. This infographic briefly highlights the…
-
Infographics|
How Do Decision-Makers View KPI Information?
APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management in 2024. This infographic takes a close look at…
-
Infographics|
Data Collection and Measurement in KPI Reporting
APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management in 2024. This infographic takes a close look at…
-
Reports & White Papers|
Digital and Its Role in Process: Survey Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
-
Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
-
Infographics|
2024 Top Challenges and Solutions: Project Management
Proper project management is crucial to ensuring that projects achieve success in a timely and organized fashion. Without careful management, an organization’s projects will…
-
Infographics|
2024 Top Challenges and Solutions: Process Management
The top priorities and challenges in process management have not changed significantly in recent years. Organizations are still grappling with shifting to end-to-end…
-
Infographics|
2024 Top Challenges and Solutions: Data and Measurement
As data and measurements become increasingly integral to the health of an organization, organizations are faced with the challenge of how to integrate this data into the…
-
While the majority of organizations feel their process management teams have been effective, most still see room for improvement in the discipline.In December of 2023 APQC…
-
Infographics|
Process Improvement is the Top Priority for Finance in 2024
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2024. We found that process…
-
Reports & White Papers|
APQC's Process Maturity Model
Process audits help organizations to evaluate the health of a specific process or process group. Most often, they are used to determine critical gaps in understanding,…
-
Reports & White Papers|
Building Blocks of Success: Seven Tenets of Process Management Maturity Model
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
-
Infographics|
The Five Domains of Process Maturity
How can organizations improve their process maturity? A good first step is to understand the five domains that comprise process maturity. Issues in one or more of the…