Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
2019 Process and Performance Management Priorities and Challenges Survey Report
In December of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners as they move into 2019…
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Infographics|
2018 Process Management Challenges
At its core, process management is the administrative activities aimed at understanding and improving how work gets accomplished in the organization. However, that simple…
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Reports & White Papers|
Best Practices in Process Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Infographics|
2017 APQC's Process Frameworks in Action
To provide insights on how and why organizations use APQC's Process Classification Framework (PCF)®, we conducted surveys in 2015 and 2017 that looked at organizations' top…
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Infographics|
2017 State of Business Process Management
APQC conducted a survey to better understand the common trends in business process management (BPM) and how organizations leverage its Process Classification Framework (PCF)®…
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Infographics|
2017 APQC's Process Framework: Then and Now
To provide insights on how and why organizations use APQC's Process Classification Framework (PCF)®, we conducted surveys in 2015 and 2017 that looked at organizations' top…
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Reports & White Papers|
Improving Process Management Maturity: The Role of the Seven Tenets of Process Management
APQC’s Seven Tenets of Process ManagementSM consistently form the foundation for successful process management programs and initiatives. If leaders focus on building…
Measure Spotlight Results
(1 - 5 of 238 Results)Actual Open-to-buy retail inventory as a percentage of planned retail inventory
Retail customer lifetime value
Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
Number of FTEs that perform learning administration activities per $1 billion revenue
