Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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How to Create End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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Top 5 Benchmarking Challenges and Tips to Address Them
Benchmarking is an invaluable tool for organizations improving how they conduct business—it provides context on performance and helps pinpoint new practices. Throughout the…
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Driving Benchmarking Forward
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look toward the future…
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Why and How We Benchmark
Benchmarking provides context for decision making and managing performance. Benchmarking helps organizations compare the performance of their products or processes for an…
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Pushing the Boundaries of Benchmarking
Today, benchmarking remains one of the most popular management tools. But even great management tools cannot stand still and need to look towards the future on how it will…
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Partners for Performance: Benchmarking and Process Mining
Benchmarking and process mining are two key tools organizations can use to understand and improve performance. Benchmarking is the process of comparing and measuring a…
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This infographic compares trends in organizational agility, strategic planning and implementation practices between the 2021 results of the study and the 2015 results.
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Driving Decisions: What Goes Into Strategic Planning
This infographic looks at trends around the inputs and analysis for the strategic planning process.
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Trends in Strategic Planning Practices: A Map for Success
This infographic looks at strategic planning and implementation trends.
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Re-Evaluating the Core: 2021 Process Management Challenges
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This infographic…
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In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This infographic…
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Culture: The Secret to Effective Organizational Resilience
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This infographic…
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Infographics|
10 Steps to Design and Launch a Great Survey
Surveys are a great tool for research and benchmarking projects—they’re fast, cost-effective, and provide great insights into big populations. But you need to think carefully…