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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Accounts Receivable and Collections Key Benchmarks
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Key Human Capital Management Benchmarks: Insurance Industry
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Talent Acquisition Key Benchmarks
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Key Planning and Management Accounting Benchmarks at a Glance
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KM Conversations: KM for a Smarter, More Automated World
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Key General Accounting and Reporting Benchmarks
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Key Accounts Payable Benchmarks at a Glance
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Putting Knowledge in the Flow of Work
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Presentation Slides
Making KM Agile at BUPA Health Insurance
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Knowledge Management Profiles by Industry
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Knowledge Management Profiles by Industry: Industrial Products and Manufacturing
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Knowledge Management Profiles by Industry: Finance, Insurance, and Business Services
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Workplace Mentoring for Technical and Nontechnical Audiences
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Presentation Slides
Mentoring as a Catalyst for Knowledge Transfer and Network Building
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
