Resource Library Background

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Tools & Templates

    Lock Knowledge Mapping Workflows

    Although there are many standard templates and guidelines for knowledge mapping, each organization has its own twist on the process. This resource presents knowledge mapping…

  • Case Study

    Lock Knowledge Mapping in Action: Bechtel

    This case study, part of APQC's "Knowledge Mapping in Action" research, details the knowledge mapping and transfer initiative at Bechtel. Bechtel has a five-step process to…