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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Tools & Templates
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    Lock Knowledge Mapping Workflows

    Although there are many standard templates and guidelines for knowledge mapping, each organization has its own twist on the process. This resource presents knowledge mapping…

  • Case Study
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    Lock Knowledge Mapping in Action: Bechtel

    This case study, part of APQC's "Knowledge Mapping in Action" research, details the knowledge mapping and transfer initiative at Bechtel. Bechtel has a five-step process to…