Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This infographic provides cross-industry data on the percentage of operational workers and office staff who receive a formal performance review, discusses why a formal…
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Infographics|
Learning Budget per Employee
No organization has unlimited resources for employee development, but smart organizations know how to make their learning budgets stretch. This infographic reviews the…
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Tools & Templates|
Diversity, Equity, and Inclusion (DEI) Glossary of Terms
This glossary defines terms to provide you with a basic understanding of workforce diversity, equity, and inclusion. It is not exhaustive but does present commonly used terms…
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This infographic reviews cross-industry data on middle managers as a percentage of total business entity employees, discusses why there is no “right” number of managers to…
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Case Study|
Defense Finance and Accounting Service: Finance Talent Management in a Government Agency
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD) with headquarters in Indianapolis, Indiana. DFAS is…
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Infographics|
12 Keys to Success: HCM Strategies that Get Business Results
Follow these 12 proven approaches to create and implement an HCM strategy that will enable your organization to meet its strategic objectives.
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Infographics|
Total Cost of HR as a Percentage of Selling, General, and Administrative (SG&A) Costs
This infographic reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the most…
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In this infographic, APQC describes the benefits of citizen development for organizations and their employees and provides high-level guidance for organizations looking to…
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Infographics|
Number of Learning Days per Employee
Benchmarking the number of days that you set aside for employee learning is a good first step for thinking more deeply about the development opportunities you offer to your…
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Infographics|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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Involuntary terminations are a reality for any organization. However, too many involuntary terminations may expose an organization to financial and reputational risk in…
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Tools & Templates|
Workforce Planning: Business Strategy Worksheet Editable Template
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step one in the workforce planning framework: Specify Business Strategy and Plans. The…
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Tools & Templates|
Workforce Planning: Business Strategy Worksheet
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step one in the workforce planning framework: Specify Business Strategy and Plans. The…
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Tools & Templates|
Workforce Planning: Talent Supply Assessment Worksheet Editable Template
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step three in the workforce planning framework: Assess Talent Supply. Use this editable…
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