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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Case Study
Enabling Flexible Change Management at a Real-Estate Organization
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Reports & White Papers
2019 Process and Performance Management Priorities and Challenges Survey Report
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Infographics
Seven Tenets of Process Management
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Infographics
Building Alignment: Combining Process Frameworks and Certification Standards
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Reports & White Papers
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
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Infographics
Factors to Consider for Breaking Down Silos for Operational Excellence
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Reports & White Papers
Breaking Down Silos for Operational Excellence (Best Practices Report)
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Case Study
Reducing Operational Silos through Cross-Functional Centralization: Hewlett Packard Enterprise Case Study
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Reports & White Papers
Best Practices in Process Frameworks
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Case Study
Breaking Down Operational Silos for Performances Excellence: Insurance Organization Case Study
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Case Study
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
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Case Study
Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study
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Reports & White Papers
Context for Decision Making: 2016 Value of Benchmarking Report
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Case Study
Using Frameworks to Establish Process Standards in Developing Regions
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
