Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
2024 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2024. This infographic…
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Ogletree Deakins specializes in labor and employment law with more than 950 attorneys in 55 offices across North America and Europe. They handle legal matters for various…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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Infographics|
Three Critical Success Factors for Implementing AI
The use of artificial intelligence (AI) is becoming more powerful and accessible than ever before, enabling organizations to drive enterprise value at new levels of scale…
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Infographics|
Three Keys to Successful Change Management for AI
Increasingly, organizations are leveraging artificial intelligence (AI) to enhance enterprise value at new scale levels. According to APQC's survey on Knowledge Management…
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how…
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process…
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Infographics|
Knowledge Management Tech for 2022 & Beyond
APQC surveyed 365 knowledge management (KM) professionals to learn what technologies KM teams need to embrace now and in the near term. This infographic reviews the findings…
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Infographics|
3 Ways Enterprise KM Improves Findability
Findability is a big problem inside organizations, and it’s getting progressively bigger as employees squirrel away more and more stuff in enterprise systems. APQC’s research…
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Infographics|
Searching Across Silos: The Current State of Findability
This infographic reviews the need of enterprise search during the COVID-19 pandemic and its aftermath.
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Infographics|
The Business Impact of Search Problems
The inability to quickly and easily find information inside an organization can affect employee productivity, engagement, and much more. This infographic reviews the top…
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In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with…
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Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three…
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Podcasts|
Knowledge Isn't Power When You Can't Find It
Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren…
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Infographics|
Leveraging IT Capabilities on the Road to KM Maturity
IT infrastructure is an important enabler of every knowledge management (KM) program, because almost all KM activities include a technology component. This infographic shows…