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Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Case Study
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    Lock Managing Knowledge Content at Allstate

    ​​​​​Allstate wanted to consolidate its KM technology across business areas and establish a universal set of standards for knowledge content. To accomplish this, it launched…

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  • Collections
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    Contact Center Key Benchmarks

    Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…

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Measure Spotlight Results

(1 - 5 of 184 Results)

Personnel cost to perform 'define customer management strategy' activities per $1,000 revenue

Other cost to perform 'define customer management strategy' activities per $1,000 revenue

Outsourced cost to perform 'define customer management strategy' activities per $1,000 revenue

Overhead cost to perform 'define customer management strategy' activities per $1,000 revenue

Agent schedule adherence
View all measure spotlight results
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