Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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This article describes the basics of knowledge retention and transfer. You will learn why organizations need to transfer knowledge, the two main types of knowledge transfer,…
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After explaining the benefits of collaboration across traditional organizational boundaries, this article focuses on the basics of two collaboration structures: communities…
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Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Most organizations want to boost collaboration, but for the Gladstone Institutes, collaboration is mission critical. Gladstone is a nonprofit life sciences research…
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Understanding Structured Knowledge Transfer
Structured knowledge transfer is a means of transferring knowledge from those who have it to those who need it. This article condenses the most important and enduring best…
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Employees work differently in digital spaces, and knowledge management (KM) programs must adapt. This article condenses APQC’s most important best practices for KM in the…
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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Communities of practice are the lifeblood of knowledge management (KM). When communities thrive, they provide an invaluable source of learning, collaboration, problem-solving…
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Internal best practice transfer is a knowledge management (KM) approach that disseminates practices linked to measurably better outcomes. In this article, you will learn…
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Understanding Communities of Practice
Communities of practice are knowledge management (KM) structures designed to bring people together around a shared discipline or topic of interest. This article condenses the…
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Understanding Knowledge Loss
Knowledge loss is one of the key reasons why organizations create knowledge management (KM) programs. In this article, you will learn what knowledge loss is and the KM…
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