Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
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In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…
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Virtual Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may set up a virtual visit to the organization. Often…
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Benchmarking Site Visit Checklist
If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what…
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Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…
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Benchmarking for Mergers and Acquisitions
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
Measure Spotlight Results
(1 - 5 of 18 Results)Total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A)
Total number of compliance and ethics services FTEs per $1 billion revenue
Total cost to perform the compliance and ethics services function as a percentage of revenue
Total number of legal services FTEs per $1 billion revenue
Percentage of legal services FTEs that perform other legal services processes
