Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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The balance of long- and short-term objectives enables knowledge management teams to ensure alignment with organizational objectives while, at the same time, pursuing…
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Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
To remain relevant, the knowledge management team should align its efforts to the organization’s broader mission and goals. When KM activities further strategic priorities,…
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Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…
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Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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Knowledge mapping helps KM teams figure out exactly what knowledge the organization has and where knowledge gaps lie. This helps the KM team create a strategy that is tailor…
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To remain competitive, companies need to capture critical knowledge from experts and experienced employees and then transfer that knowledge to others. In this article, you’ll…
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In this article, you’ll learn how best-practice organizations use knowledge mapping to tackle three business challenges: preventing knowledge loss and preparing…
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Smart KM teams clearly explain the “why” and “how” behind knowledge mapping so that stakeholders understand how it contributes to business goals. In this article, you will…
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APQC and other groups offer generic templates to guide knowledge mapping exercises. While it is fine to use these templates as-is, many organizations use them as starting…
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This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge…
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Smart phones and tablets are the principal digital interfaces of our generation, and it’s easier than ever for KM programs to put enterprise content and collaboration in the…
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The best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations,…
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Some best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice research have detailed, step-by-step launch processes to prepare new…
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All the best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study have explicit roles for community support. This article summarizes…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
