Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Guide to Strategic Planning Methodologies
When it comes to strategic planning, there are many well-tested models and methodologies organizations can use as a rubric for strategic planning. This document provides an…
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Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
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Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
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Articles|
Picking the Right Measures
Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide…
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Measures are used to gauge operational performance, allocate resources, and identify opportunities for improvement. Measures allow organizations to track performance over…
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Articles|
Balanced Scorecards: Common Measures
Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…
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Articles|
Benchmarking Maturity Matrix
Organizations should regularly assess their benchmarking capabilities and progress so that initiatives can be optimized, changed, or halted. APQC has developed the…
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Articles|
Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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Webinars & Videos|
Leading Practices for Reporting, Performance Measurement, and Improvement
In this APQC webinar, Rachele Collins (principal research lead, APQC) and Forrest Breyfogle (CEO, Smarter Solutions Inc.) discuss highlights from APQC’s latest research on…