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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Foundational Elements of Process Measurement (Webinar Wrap-Up)
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Articles
Introduction to Customer Journey Mapping
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Articles
Project Management Office Structure in the Utility Industry
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Articles
Engaging Employees in Agile at Royal Bank of Canada (Webinar Summary)
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Articles
Why Integrate for Operational Excellence?
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Articles
Which Functions to Integrate for Operational Excellence
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Articles
Processes to Connect and Achieve Operational Excellence
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Articles
Breaking Down Silos for Operational Excellence: Best Practice Report (Executive Summary)
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Articles
How to Lead Virtual Teams
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Articles
Q&A With Park Place Lexus On Its Process Improvement Approach
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Articles
Addressing Common Frameworks Challenges
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Articles
Roles and Responsibilities of Benchmarking Team Members
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Articles
What Drives Organizational Agility? (Webinar Wrap-Up)
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Articles
What Drives Organizational Agility? (Q&A Summary)
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Articles
Strategic Planning and Implementation Best Practices for Achieving Organizational Agility: Best Practice Report (Executive Summary)
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
