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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Roles and Responsibilities of Benchmarking Team Members
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Articles
How to Lead Virtual Teams
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Articles
Foundational Elements of Process Measurement (Webinar Wrap-Up)
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Articles
Introduction to Customer Journey Mapping
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Articles
Project Management Office Structure in the Utility Industry
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Articles
Engaging Employees in Agile at Royal Bank of Canada
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Articles
Breaking Down Silos for Operational Excellence: Best Practice Report (Executive Summary)
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Articles
Processes to Connect and Achieve Operational Excellence
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Articles
Which Functions to Integrate for Operational Excellence
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Articles
Why Integrate for Operational Excellence?
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Articles
Q&A With Park Place Lexus On Its Process Improvement Approach
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Articles
Addressing Common Frameworks Challenges
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Articles
What Drives Organizational Agility? (Q&A Summary)
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Articles
What Drives Organizational Agility? (Webinar Wrap-Up)
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Articles
Strategic Planning and Implementation Best Practices for Achieving Organizational Agility: Best Practice Report (Executive Summary)
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
