Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
-
Data and Measures|
Finance Shared Services Key Benchmarks: Pharmaceutical Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these pharmaceutical industry benchmarks highlight key performance indicators …
-
Data and Measures|
KM Program Practices Report: Government and Military
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
Data and Measures|
KM Program Practices Report: Pharmaceutical
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
Data and Measures|
Key Benchmarks for Common Quality Measures: Pharmaceutical Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the government or military industry by benchmarking common business activities. The…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the pharmaceutical industry by benchmarking common business activities. The process…
-
Data and Measures|
Supply Chain Planning Practices: Government/Military Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
-
Data and Measures|
Supply Chain Planning Practices: Pharmaceutical Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
-
Data and Measures|
Payroll Process Technology Practices Report: Government/Military Industry
APQC conducts ongoing survey research on payroll performance to help organizations assess the structure, performance, and practice of their finance functions against peers…
-
Data and Measures|
Payroll Process Technology Practices Report: Pharmaceutical Industry
APQC conducts ongoing survey research on payroll performance to help organizations assess the structure, performance, and practice of their finance functions against peers…
-
Data and Measures|
The Future of Finance Talent Survey Report: Pharmaceutical Industry
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
-
Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
-
As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
-
As an organization grows over years, processes diverge. At APQC's 2022 Process and Knowledge Management Conference, AstraZeneca’s Business Process Manager Christopher Moriak…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.