Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Supply Chain Planning Practices: Government/Military Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Payroll Process Technology Practices Report: Government/Military Industry
APQC conducts ongoing survey research on payroll performance to help organizations assess the structure, performance, and practice of their finance functions against peers…
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Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
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As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
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Data and Measures|
Dive into Data Visualization Quick Poll: Government/Military Industry Report
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
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Data and Measures|
Payroll Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Practices Report: Media and Entertainment Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Payable Practices Report: Government/Military Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Contact Center Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Understanding Sustainability Programs: Services Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
HR Customer Satisfaction Survey Report: Government/Military
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
AI in the Finance Function Survey Report: Government/Military Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in government/military finance…
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Data and Measures|
AI in the Finance Function Survey Report: Media and Entertainment Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in media and entertainment…
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