Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Customer Service Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Manage Customer Service”…
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Data and Measures|
Sales Key Benchmarks: Retail and Wholesale Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Retail and Wholesale Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Robotic Process Automation in Supply Chain: 2024 Retail and Wholesale Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Robotic Process Automation in Supply Chain: 2024 Petroleum/Chemical Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Big Data and Advanced Analytics in Supply Chain: 2024 Retail and Wholesale Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Big Data and Advanced Analytics in Supply Chain: 2024 Petroleum/Chemical Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Digital Transformation in Supply Chain: 2024 Petroleum/Chemical Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Digital Transformation in Supply Chain: 2024 Retail and Wholesale Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Retail and Wholesale Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Petroleum/Chemical Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Internal Controls Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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Data and Measures|
Internal Controls Key Benchmarks: Petroleum/Chemical Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…