Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
Total Cost to Perform the Process "Manage Sales Orders" per $1,000 Revenue
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this article highlights one of the most critical key performance indicators in the area…
-
Tools & Templates|
Order to Cash Performance Assessment
Order to cash is a cross-functional set of processes that involve receiving, processing, and billing customer orders. APQC's Order to Cash research is focused on the main…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.