Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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TechnipFMC launched an effort to help employees develop personal knowledge management skills. The goal of personal knowledge management is to help employees better understand…
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Reports & White Papers|
Blockchain Adoption in Supply Chain Quick Poll Report: Current State for 2020
APQC and Supply Chain Management Review collected information in April 2020 from 86 supply chain professionals about the use and planned adoption of blockchain in supply…
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Data and Measures|
Treasury Operations: Distribution/Transportation Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Insurance Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Reports & White Papers|
Employer Guide to Employee Engagement
Leveraging the findings of APQC’s Engagement and the Employee Experience research, this guide is a resource to support employers in benchmarking and improving their employee…
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In April of 2020, APQC hosted Lisa Ryan (Chief Appreciation Strategist at Grategy) for a conversation about what organizations and their leaders can do to keep employees…
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Data and Measures|
Treasury Operations: Cross Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Aerospace Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Articles|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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Articles|
Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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Data and Measures|
Treasury Operations: Automotive Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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This April 2020 email interview with Lisa Ryan, chief appreciation strategist at Grategy, focuses on how managers can engage and stay connected with employees who are working…
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Reports & White Papers|
2020 Supply Chain Challenges and Priorities: White Paper
In this white paper, learn the results from APQC's annual supply chain priorities and challenges research. Gain insight into 2020 top areas of focus for supply chain…
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This year is quickly turning out to be an unprecedented one for supply chain management. In late 2019 and early 2020, APQC conducted a survey of 234 supply chain…
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