Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Articles|
Setting Knowledge Management Objectives
Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM…