Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
-
Articles|
Types of Benchmarking
This articles explains the different types of benchmarking an organization can employ to learn and transfer best practices: metric, process, internal, competitive, and…
-
Articles|
Scoping a Benchmarking Study
In order to see a benchmarking project through to its completion, an accurately defined scope must be determined. This guidance outlines how to designate a scope that focuses…
-
This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…
-
Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…