Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
HR Customer Satisfaction Survey Report: Small/Medium Employers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
-
Data and Measures|
HR Customer Satisfaction Survey Report: Large Employers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
-
Data and Measures|
HR Customer Satisfaction Survey Report: Generation X (1965-1980)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
-
Data and Measures|
HR Customer Satisfaction Survey Report: Generation Y (1981-1997)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
-
Even best-in-class-HR functions have opportunities to improve and grow. This article, based on APQC's research into the current state of the HR function, presents improvement…
-
Articles|
HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
-
The "best" HR functions do things differently. Their practices reveal steps that other HR functions can take to improve performance. Based on an advanced analysis of APQC's…
-
Articles|
Top Challenges Facing HR
Find out the top four barriers that stand in the way of the HR function making a bigger and better contribution to business results. Learn four steps that HR needs to take to…
-
This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
-
This article describes the data and analytics practices of best-in-class HR functions. It provides examples of how HR functions are applying data and analytics and offers…
-
This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
-
Articles|
How Best-in-Class HR Functions Manage Change
Drawing from APQC’s Current State of the HR Function Survey, this article reviews the change management strategies and approaches of best-in-class HR functions. It includes…
-
This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
-
This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
-
Podcasts|
Why Does HR Get a Bad Rap?
In this podcast, Mercy Harper talks with APQC’s Executive Director of HR Ashley White about employees’ negative perceptions of HR and what’s behind them.