Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Effectively managing reporting and inquiry processes frees HR to focus on more strategic work, while leveraging the latest data management and analytics capabilities yields…
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Human Capital Management Best Practices
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Employee Communication Best Practices
Organizations that excel at managing and delivering employee communications will see the day-to-day benefits of a more connected and engaged workforce. This article…
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Redeploy and Retire Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Redeploy and retire…
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Engagement and Retention: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
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Monitoring Remote Worker Productivity
The move to remote and hybrid work arrangements appears to be here to stay, and with it, the increasing prevalence of employee monitoring software. This article gives an…
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How Much Do Employers Invest in Learning?
Organizations today face a range of employee development challenges that are only growing. Many skills are quickly becoming obsolete in the face of emergent technologies,…
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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In this article, APQC reviews cross-industry data on middle managers as a percentage of total business entity employees, discusses why there is no “right” number of managers…
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Manage Employee Information and Analytics Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, this collection highlights important measures and median metric values for the Manage employee information and…
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Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
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Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
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