Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Rewards and Retention Best Practices
Retaining critical-skill and high-potential talent is crucial to the success of all organizations. Understanding rewards and retention best practices can help reduce unwanted…
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Engagement and Retention: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent…
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A well-designed employee recognition program can help engage and motivate employees to be more productive, buy into the organization mission, and feel acknowledged and…
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In the rush to fill a position left open by a departing employee, don't forget or neglect to conduct an exit interview. Exit interviews can provide your organization with a…
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How to Conduct an Exit Interview
One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…
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HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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Podcasts|
What’s Driving the Great Resignation?
In this podcast, APQC’s Mercy Harper talks with Marissa Lee, CEO of SOW EVOLVE and global HR strategist, about what’s driving the “Great Resignation,” how to drive engagement…
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How & Why Turnover Varies by Industry
Don’t pass judgment on your organization’s employee turnover rate until you’ve looked at your industry benchmark. In this article, find out how the median turnover rate…
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Employer Guide to Engaging Employees
Employers today are increasing spending on employee engagement. Use the resources in this collection to make sure your investments in employee engagement yield the desired…
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This April 2020 email interview with Lisa Ryan, chief appreciation strategist at Grategy, focuses on how managers can engage and stay connected with employees who are working…
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Engagement spending is strong, yet engagement programs are falling short of meeting objectives. These are key findings of APQC’s 2019 Engagement and the Employee Experience…
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Articles|
What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
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Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…