Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
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This article examines the number of full-time equivalent employees in procurement and how they are currently being allocated across processes. It uses data from APQC's Open…
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Articles|
Total Procurement Cost per $1,000 Purchases
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Procurement related to Total Procurement Cost per $1,000 Purchases.
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Despite the establishment of a formal procurement process, some organizations have staff members who engage in maverick purchasing. Maverick purchasing often occurs because a…
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