Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Employee Net Promoter Score (eNPS) is a relatively new technique that employers can use to fortify their employee engagement strategies. This article answers common questions…
-
Examine a key performance indicator in logistics to ensure that your practices will keep you running ahead of the competition. APQC highlights recent Open Standards…
-
Evolving competitive and customer pressures and increasingly complex environmental regulations have made establishing formal returns management processes a priority for some…
-
Articles|
Total Procurement Cost per $1,000 Purchases
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Procurement related to Total Procurement Cost per $1,000 Purchases.
-
Collections|
Sales and Order Management Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this collection highlights important sales and order management benchmarks for…
-
Data and Measures|
Total Cost to Perform the Process "Manage Sales Orders" per $1,000 Revenue
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this article highlights one of the most critical key performance indicators in the area…
-
In July 2019, APQC spoke with Jane Walton—organizational development expert, public speaker, and author often described as the “Obi-Wan Kenobi” of leadership advising—about…
-
In July 2019, APQC spoke with Chris Dancy—who has spent over 25 years exploring the intersection of technology and healthcare—about how people can use digital tools and data…
-
Data and Measures|
Digitalization In Manufacturing: Aerospace Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Data and Measures|
Digitalization In Manufacturing: Automotive Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Data and Measures|
Digitalization In Manufacturing: Consumer Products/Packaged Goods Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
-
Data and Measures|
Digitalization In Manufacturing: Electronics Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Data and Measures|
Digitalization In Manufacturing: Petroleum/Chemical Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Data and Measures|
Digitalization In Manufacturing: Emerging Technology in Aerospace
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.