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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
The Relationship Between Type of Analysis and Purpose
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Data and Measures
KM Benchmarks and Metrics: Pharmaceutical Industry Report
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Data and Measures
KM Benchmarks and Metrics: Healthcare Industry Report
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Data and Measures
KM Benchmarks and Metrics: Insurance Industry Report
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Data and Measures
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
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Data and Measures
KM Benchmarks and Metrics: Government and Military Industry Report
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Data and Measures
KM Benchmarks and Metrics: Services Industry Report
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Data and Measures
KM Benchmarks and Metrics: Petro-Chemical Industry Report
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Articles
Community of Practice Analytics
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Articles
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)
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Articles
Earley Information Science on the Role of Knowledge Architecture in Machine Learning and AI
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Articles
Transforming KM with AI at Accenture
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Articles
KM in the Age of Digital Transformation: Insights from Carla O'Dell
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Articles
Big Thinkers, Big Ideas: Carla O'Dell (Video)
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Articles
Big Thinkers, Big Ideas: Carla O'Dell
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
