
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Knowledge-Sensitive Measures: How Technical Organizations and Business Areas Monitor Knowledge Acquisition and Application
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Collections
2019 Knowledge Management Webinars
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Articles
The Relationship Between Type of Analysis and Purpose
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Data and Measures
KM Benchmarks and Metrics: Petro-Chemical Industry Report
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Data and Measures
KM Benchmarks and Metrics: Services Industry Report
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Data and Measures
KM Benchmarks and Metrics: Government and Military Industry Report
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Data and Measures
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
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Data and Measures
KM Benchmarks and Metrics: Insurance Industry Report
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Data and Measures
KM Benchmarks and Metrics: Healthcare Industry Report
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Data and Measures
KM Benchmarks and Metrics: Pharmaceutical Industry Report
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Articles
Community of Practice Analytics
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Articles
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)
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Articles
KM in the Age of Digital Transformation: Insights from Carla O'Dell
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Articles
Transforming KM with AI at Accenture
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Articles
Earley Information Science on the Role of Knowledge Architecture in Machine Learning and AI
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021