Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. This article includes questions and answers…
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
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When leaders think about what they need most to improve their supply chain processes, soft skills like change management and collaboration may not come to mind immediately…
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2024 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2024 annual research into priorities and challenges for Supply Chain Management.Click here for results from 2023's…
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Understanding HR Strategy Benchmarks and Metrics
This collection is your road map to success in creating and managing HR strategy. The content within will teach you how organizations create and manage their HR strategies;…
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HR Strategy and Planning Productivity
In evaluating HR process group and process performance, HR staff productivity is an essential consideration. Generally speaking, high levels of HR staff productivity can…
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HR Strategy Cost per Employee
Having a well-designed and executed HR strategy has been linked with competitive advantage, improved financial outcomes, and superior shareholder returns. To fully reap these…
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HR Strategy Cost Per $1,000 Revenue
One of the first metrics that executives tend to look at when evaluating the performance of corporate functions or processes, such as HR processes, is cost. The measure Total…
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Efficiency of HR Strategy and Planning
Organizations that are efficient in HR strategy and planning deliver the human capital contributions that the business needs in ways that make the best use of HR time and…
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Tools & Templates|
HR Strategy: Example
Following is an example of a completed HR strategy document. Use it as a guide to document your organization’s HR strategy in APQC’s HR Strategy Template.
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Keys to Implementing HR Strategy
An HR strategy is the combination of HR and people initiatives that are necessary to deliver on an organization’s business strategy. It directly informs how an organization…
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Tools & Templates|
HR Strategy: Template
Use this editable template to document the HR strategy for your organization, line of business, and/or business unit. For an example of a completed document, see APQC's HR…
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HR Strategy and Planning Tune-Up Diagnostic
Having a well-designed and executed HR strategy has been linked with competitive advantage, improved financial outcomes, and superior shareholder returns. To fully reap these…
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Measuring HR Effectiveness
When it comes to evaluating the value of a support function like HR, it’s important to look beyond operational tasks and realize that HR exists to achieve the short-term and…
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