Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
-
Collections|
PCF Version 7.2.1 Process Definitions and Key Measures
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
-
Collections|
Change Management for Establishing a Data-driven Culture
Moneyball popularized the concept of data-driven cultures, and it remains a highly instructive example in terms of overcoming organizational resistance to change. As we know,…
-
Collections|
Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
-
Collections|
Demand Planning
This collection contains content items about demand planning, including demand planning challenges, imperatives, and best practices, as well as an article about next…
-
Collections|
Excellence in Knowledge Management 2019
APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability…
-
APQC hosted its annual Process and Performance Management (PPM) Conference from September 30th—October 4th, 2019, in Houston. APQC’s 2019 PPM conference theme was “Driving…
-
APQC hosted its annual Process and Performance Management (PPM) Conference from September 30th—October 4th, 2019, in Houston. APQC’s 2019 PPM conference theme was “Driving…
-
Collections|
2019 Supply Chain Current State Quick Polls
APQC and Supply Chain Management Review are conducting frequent short polls to collect information from supply chain professionals about the use and planned adoption of tools…
-
Collections|
Sales and Order Management Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this collection highlights important sales and order management benchmarks for…
-
Collections|
Digital Manufacturing
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
-
Collections|
2019 Knowledge Management Priorities
Learn what knowledge management programs are focused on in 2019, what tools and approaches they’re investing in, and how KM teams feel about the current direction of the…
-
Everyone wants more from finance. The business wants a strategic partner with flexible processes and interoperable systems. The CFO wants controlled operations and a seat at…
-
Collections|
Promoting Knowledge Management and Making It Stick
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.