Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Three Critical Success Factors for Implementing AI
The use of artificial intelligence (AI) is becoming more powerful and accessible than ever before, enabling organizations to drive enterprise value at new levels of scale…
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Three Keys to Successful Change Management for AI
Increasingly, organizations are leveraging artificial intelligence (AI) to enhance enterprise value at new scale levels. According to APQC's survey on Knowledge Management…
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Sustainability from the Inside Out
Sustainable procurement involves considering environmental, social, and ethical factors when selecting suppliers and purchasing products. Over time, sustainability has…
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Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Number of FTEs that Perform the Process "Process Accounts Receivable (AR)" per $1 Billion Revenue
Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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Prepared using data from APQC’s Open Standards Benchmarking Database, this infographic discusses the cycle time to perform the annual close and shares advice to help…
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People are Central to Supply Chain Improvement
This year, supply chains are continuing to stabilize as they recover from the disruptions of the pandemic and the accompanying economic challenges. In addition, they are…
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Involuntary terminations are a reality for any organization. However, too many involuntary terminations may expose an organization to financial and reputational risk in…
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What Makes Saudi Aramco Excellent at KM in 2022?
Saudi Aramco earned APQC’s 2022 Excellence in KM recognition in honor of achieving Level 4 (4.89) maturity on APQC’s KM Capability Assessment Tool at the enterprise level. …
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Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
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4 Steps to Manage the Content Lifecycle
It’s a lot easier to create content than to manage it over time—to ensure it continually reflects the organization’s latest and greatest knowledge, even years after it was…
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What Makes Mercer Excellent at KM in 2022?
Mercer earned APQC’s 2022 Excellence in KM recognition in honor of achieving Level 4 maturity on APQC’s KM Capability Assessment Tool at the enterprise level. Click here…
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The ability to prepare or adjust short-term cash flow forecasts quickly allows organizations to make better and more informed decisions about their cash needs, investments,…
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Don't Let Your Community of Practice Leaders Languish
Communities of practice need engaged leaders to thrive. This infographic highlights how establishing formal KM leaders can drive the success of your KM program.
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