Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Interactive Reward and Retain Employees Tune-up
Prepared using data from APQC’s Open Standards Benchmarking Reward and Retain Employees survey, this interactive diagnostic in Excel can help you compare your recruiting…
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Tools & Templates|
Interactive Internal Controls Tune-Up Diagnostic
Prepared using data from APQC's Open Standards Benchmarking Internal Controls Performance survey, this interactive diagnostic in Excel can help you compare your process…
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Tools & Templates|
Stay Interview Guide
This guide provides example questions for a stay interview. Select the most appropriate questions for your organization based on its employee base and HR goals. For further…
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Tools & Templates|
Exit Interview Guide
This guide provides example questions for an employee exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals…
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Tools & Templates|
Interactive Treasury Tune-Up Diagnostic
Prepared using data from APQC's Open Standards Benchmarking Manage Treasury Operations survey, this interactive diagnostic in Excel can help you compare your process…
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Tools & Templates|
Learning and Development Glossary of Terms
Originally created to guide participants taking APQC’s Learning and Development survey, this glossary is a useful resource for organizations using the survey results for…
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Tools & Templates|
Internal Controls Glossary of Terms
APQC created this glossary of terms to help those newer to internal controls and those benchmarking their internal controls processes by explaining key terms used throughout…
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Tools & Templates|
Check-In Meeting Discussion Guide: Manager Version
This quick-reference sheet will help managers make sure they hit all the essential points when prepping for and participating in performance check-in meetings with the…
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Tools & Templates|
Check-In Meeting Discussion Guide: Employee Version
This quick-reference sheet will help employees prepare for and participate in performance check-in meetings with their managers.
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Tools & Templates|
Interactive Fixed Assets Tune-Up Diagnostic
Prepared using data from APQC's Open Standards Benchmarking Fixed Asset Accounting survey, this interactive diagnostic in Excel can help you compare your process performance…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
Now in the Resource Library: Supply Chain Management
This report offers an overview of APQC's Resource Library content in supply chain management published in late 2023 and 2024.You can also find direct links to various…
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Tools & Templates|
Now in the Resource Library: Human Capital Management
This presentation is an overview of recently released human capital management content in APQC’s Resource Library. It covers recent research on:Workforce planningDiversity,…
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Tools & Templates|
Now in the Resource Library: Financial Management
This report provides an overview of recently released financial management content in APQC's Resource Library, along with upcoming research and financial management resources…
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…