Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
HR Transformation Future State Action Plan Template
Part of APQC’s HR Transformation Toolkit Collection, this template is a guide to creating action plans for implementing your HR transformation initiatives. For additional…
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Tools & Templates|
HR Transformation Business Case Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to create a business case that will help you secure leadership approval for your HR…
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Tools & Templates|
HR Transformation Current State Assessment Approaches
Part of APQC’s HR Transformation Toolkit Collection, this tool provides a menu of approaches that an organization can use to assess the current state of its HR function. For…
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Tools & Templates|
HR Transformation Current State Assessment Report Template
Part of APQC’s HR Transformation Toolkit Collection, this report template can be used to communicate the results of your organization's current state of HR assessment. For…
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Tools & Templates|
HR Transformation Current State Assessment Report Example
Part of APQC’s HR Transformation Toolkit Collection, this is a current state assessment report for a hypothetical HR function. Use this example, along with APQC’s HR…
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Tools & Templates|
HR Transformation Future State Action Plan Example
Part of APQC’s HR Transformation Toolkit Collection, this is an action plan for a hypothetical HR Transformation initiative. Use this example, along with APQC’s HR…
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Tools & Templates|
HR Transformation Business Case Example
Part of APQC’s HR Transformation Toolkit Collection, this is a business case for a hypothetical HR transformation initiative. Use this example, along with APQC’s HR…
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Tools & Templates|
HR Transformation Roadmap Guidance and Example
Part of APQC’s HR Transformation Toolkit Collection, this a roadmap for a hypothetical HR transformation effort. Use this example, along with APQC’s HR Transformation Roadmap…
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Tools & Templates|
HR Transformation Roadmap Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used as a guide when creating a roadmap for your organization’s HR Transformation. For additional…
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Tools & Templates|
HR Transformation Roles and Responsibilities Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to define and assign core HR transformation team roles and responsibilities. For additional…
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Infographics|
Total Cost of HR as a Percentage of Selling, General, and Administrative (SG&A) Costs
This infographic reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the most…
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In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
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Infographics|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Articles|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Articles|
The Future of Shared Services
In an email interview with APQC, shared services experts from ScottMadden explained how organizations today are fine tuning the HR shared services (HRSS) model to deliver…