Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
2024 Top Technology Trends That Will Influence KM
APQC conducted its annual research survey to understand better the common priorities and challenges for Knowledge Management practitioners in 2024. This infographic…
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Infographics|
Three Critical Success Factors for Implementing AI
The use of artificial intelligence (AI) is becoming more powerful and accessible than ever before, enabling organizations to drive enterprise value at new levels of scale…
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Three Keys to Successful Change Management for AI
Increasingly, organizations are leveraging artificial intelligence (AI) to enhance enterprise value at new scale levels. According to APQC's survey on Knowledge Management…
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Knowledge Management Tech for 2022 & Beyond
APQC surveyed 365 knowledge management (KM) professionals to learn what technologies KM teams need to embrace now and in the near term. This infographic reviews the findings…
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3 Ways Enterprise KM Improves Findability
Findability is a big problem inside organizations, and it’s getting progressively bigger as employees squirrel away more and more stuff in enterprise systems. APQC’s research…
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Searching Across Silos: The Current State of Findability
This infographic reviews the need of enterprise search during the COVID-19 pandemic and its aftermath.
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The Business Impact of Search Problems
The inability to quickly and easily find information inside an organization can affect employee productivity, engagement, and much more. This infographic reviews the top…
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Leveraging IT Capabilities on the Road to KM Maturity
IT infrastructure is an important enabler of every knowledge management (KM) program, because almost all KM activities include a technology component. This infographic shows…
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Use Technology Fluency to Improve Organizational Resilience
New tools for the enterprise emerge almost daily, and many are more affordable and easier to implement than ever before. However, separating the wheat from the chaff is a…
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Content and Collaboration in Microsoft 365
Microsoft 365 is the most common platform for cloud KM, with 53% of 303 surveyed organizations using it as part of their enterprise content and collaboration strategy. This…
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2 Waves of Disruptive Digital Technology Hit KM
This infographic outlines the broader technological trends affecting KM programs, the new technologies KM teams have broadly adopted, and the emerging tools they are…