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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC conducted a new research project to understand leading practices for effective and compelling financial and managerial reporting, in particular how finance functions…
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APQC recently conducted a research project to understand leading practices for effective and compelling financial and managerial reporting, in particular how finance…
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Reports & White Papers|
Finance 2020: Financial Management Trends, Priorities, and Challenges
APQC conducted its annual Financial Management Priorities and Challenges survey in late 2019 to better understand the priorities, innovations, trends, and challenges in…
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Data and Measures|
2020 Financial Management Priorities and Challenges Survey Summary Report: Automotive Industry
APQC's financial management research team conducted a survey to better understand the priorities and challenges that finance professionals expect to experience in 2020. This…
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Data and Measures|
2020 Financial Management Priorities and Challenges Survey Summary Report: Financial Services/Banking Industry
APQC's financial management research team conducted a survey to better understand the priorities and challenges that finance professionals expect to experience in 2020. This…
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Data and Measures|
2020 Financial Management Priorities and Challenges Survey Summary Report: Industrial Products Industry
APQC's financial management research team conducted a survey to better understand the priorities and challenges that finance professionals expect to experience in 2020. This…
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Data and Measures|
2020 Financial Management Priorities and Challenges Survey Summary Report: Electronics Industry
APQC's financial management research team conducted a survey to better understand the priorities and challenges that finance professionals expect to experience in 2020. This…
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Data and Measures|
2020 Financial Management Priorities and Challenges Survey Summary Report: Consumer Products/Packaged Goods Industry
APQC's financial management research team conducted a survey to better understand the priorities and challenges that finance professionals expect to experience in 2020. This…
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A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
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Articles|
The Business Case for Engaging Employees
This article presents data and information that help build a business case for investments in employee engagement, explaining what engagement is, why employers should care…
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Drawing from the results of APQC’s 2019 Engagement and the Employee Experience survey, this article gives an overview of the practices, approaches, and methods that leading…
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Articles|
How to Approach "Employee Listening"
Drawing from the results of APQC’s Engagement and the Employee Experience survey, this article gives a high-level overview of employee listening, reviews traditional and…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, this article defines the employee…
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Reports & White Papers|
2020 Education Challenges and Priorities: Survey Report
In December 2019, APQC conducted its annual priorities & challenges survey to collect information from educators across the globe in efforts to learn about trending subject…
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Infographics|
Total Cost to Manage and Process Collections
Organizations must always be cognizant of the time and effort spent to process collections and mindful of valued customer relationships. Smart companies take a strategic…
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