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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Organizations' Focus on Change Management
Change management is vital to helping transition employees, teams, and/or an entire organization to a desired future state. Effective change management helps proactively take…
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Infographics|
Hear Their Voices: Engaging Employees in the Change
The emotional connection an employee feels toward their organization will ultimately influence their behaviors and performance at work. For employees who are comfortable with…
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After years of nearly constant change and disruption, it’s not surprising that many employees are beginning to feel burned out by the very idea of more change. Which makes…
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Infographics|
Avoiding Icebergs: Leadership’s Role in Driving Change
Change means something different to different people. Some find it exhilarating, while others are intimidated, and more sit back to watch change unfold with a skeptical “wait…
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Mergers and Acquisitions (M&A) are pricey endeavors that can result in enormous benefits. However, organizations struggle with ensuring the integration of the two…
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Infographics|
Managing Mergers and Acquisitions Integrations
Since early 2021 mergers & acquisition deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the…
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Infographics|
Embedding Sustainability into Strategy
To understand the scope of environment--and more broadly sustainability--in organizations as they address these issues, APQC conducted a survey to identify the key…
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Infographics|
Alignment of Sustainability Priorities and Measures
Sustainability has been around for decades and has deep roots in EH&S and employee rights programs. It’s a complex topic that incorporates goals, initiatives, and measures…
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Infographics|
4 Ways to Stop Ineffective Meetings
This infographic reviews four ways to stop ineffective meetings, one of the biggest time wasters APQC found in a recent research project on knowledge and process productivity…
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Infographics|
Stop Wasting 10% of Knowledge Workers' Time
This infographic reviews four key actions that organizations can take to fix findability problems. Knowledge workers whose organizations have taken these steps are…
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Infographics|
Productivity is a Well-Balanced Meal
APQC conducted a survey to explore the current state of productivity from the perspective of full-time knowledge workers. This infographic looks at the definition of and…
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Knowledge workers’ face broken, ad hoc, and inefficient processes which result in wasted time, creativity, job satisfaction, and poor quality. APQC surveyed knowledge workers…
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Infographics|
Defining Organizational Agility
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. This infographic…
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Infographics|
Do's and Don'ts of a Process Improvement Culture
This infographic looks at trends in organizations' process improvement efforts and pinpoints improvement opportunities to increase the efficacy of their efforts.
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Infographics|
How Organizational Size Affects Process Program Structures
This infographic provides a comparative glimpse at the similarities and differences of BPM programs based on organizational size.